Return & Refund Policy

Last Updated: September 13, 2026

At Wadhumal.in, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, incomplete, or materially different product from what was ordered, please contact us and we will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.

1. Eligibility for Return

A product may be eligible for return or replacement if:

The product received is damaged or defective.
The wrong product, size, variant, quantity, or specification was delivered.
The product is materially different from the product description or specifications displayed on Wadhumal.in.
The product is missing from the package or the package is incomplete.
The product has a manufacturing defect covered under the applicable warranty.
The product was delivered in a condition that makes it unusable for its intended purpose.

Return eligibility may vary by product category. Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, perishability, or other applicable restrictions. Any such restriction will be mentioned on the relevant product page or at the time of purchase.

2. Products Not Eligible for Return

Returns may not be accepted for:

Products that have been used, washed, altered, damaged, or misused after delivery.
Products damaged due to improper handling or storage by the customer.
Products returned without their original packaging, accessories, manuals, tags, labels, or other included items, where these are required for the return.
Products returned after the applicable return period.
Products that are specifically marked as non-returnable on the product page.
Products where the issue is caused by normal wear and tear or improper use.

This does not affect any rights available to consumers under applicable law in relation to defective, deficient, spurious, incorrect, or materially misrepresented products.

3. Return Request Period

If your order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

For certain products, a shorter or longer return period may apply. The applicable product-specific policy will be displayed on the product page where relevant.

4. How to Request a Return

To request a return, please contact our customer support through the contact details provided on Wadhumal.in.

Please provide:

Order number
Customer name
Registered mobile number or email address
Product name
Reason for the return
Clear photographs of the product and packaging, where applicable
Video or other evidence where reasonably required to verify damage, defect, missing items, or incorrect delivery

We may request additional information where necessary to assess the return request.

5. Damaged Products

Please inspect your package when it is delivered.

If the package or product appears damaged, please take clear photographs or a video showing the condition of the package and product and contact us as soon as possible.

Where a product is confirmed to have been damaged before or during delivery, we may provide a replacement, refund, or another appropriate resolution, subject to product availability and applicable law.

6. Wrong or Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within the applicable return period.

After verification, we may arrange for the incorrect product to be returned and provide:

A replacement with the correct product, subject to availability; or
A refund where replacement is unavailable or otherwise appropriate.

7. Defective Products

If a product has a manufacturing defect, please contact us with details of the issue.

Depending on the product and applicable warranty terms, we may provide:

Replacement;
Repair;
Refund; or
Assistance under the manufacturer’s warranty.

Products damaged because of misuse, improper installation, unauthorized modification, or failure to follow applicable instructions may not qualify as manufacturing defects.

8. Replacement

Where replacement is approved, the replacement product will generally be dispatched after the returned product has been received and/or the issue has been verified, as applicable.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund, as appropriate.

9. Refund Policy

If a refund is approved, the refund will generally be processed after the return is received and verified, where return of the product is required.

Refunds will normally be made to the original payment method used for the order, subject to the payment gateway, bank, or applicable payment provider’s processing timelines.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

10. Refund Amount

For an approved return, the eligible amount will be refunded according to the circumstances of the order and applicable law.

Where the return is due to:

Damaged product;
Defective product;
Wrong product;
Missing product; or
Product materially different from what was ordered,

Wadhumal.in will determine the appropriate refund or replacement after verification.

Any shipping or other charges that are legally required to be refunded will be handled in accordance with applicable law and the circumstances of the return.

11. Return Shipping Charges

Where the return is approved because the product was damaged, defective, incorrect, incomplete, or materially different from what was ordered, Wadhumal.in will generally arrange or bear the applicable return shipping cost, subject to verification and applicable law.

For other types of returns, if permitted for the relevant product, the customer may be responsible for return shipping costs. Any applicable return shipping charges or conditions will be communicated before the return is processed.

12. Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order and applicable conditions.

Once an order has been dispatched or delivered, cancellation may no longer be possible and the customer may need to follow the applicable return process.

If an order is cancelled and a refund is due, the eligible amount will be refunded through the original payment method or another appropriate method, subject to applicable law and payment-provider procedures.

Wadhumal.in will not impose cancellation charges on consumers in circumstances where applicable law prohibits such charges.

13. Delivery Delays

If an order is not delivered within the stated delivery period, please contact us so that we can investigate the shipment status.

Where applicable under law or the circumstances of the order, an appropriate resolution, including cancellation or refund, may be provided.

Delivery timelines may be affected by circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, transportation disruptions, or other force majeure events.

14. Return Inspection

All returned products may be inspected to verify the reason for return and the condition of the product.

A return may be rejected where the product does not match the return request, has been materially used or damaged after delivery, or otherwise does not meet the applicable return conditions.

Nothing in this section limits any consumer rights available under applicable law.

15. Missing Items

If any item, accessory, component, or quantity is missing from your order, please contact us within the applicable reporting period.

After verification, we may arrange:

Delivery of the missing item;
Replacement; or
Refund for the missing item,

as appropriate.

16. Exchange Policy

Where an exchange is available for a particular product, the applicable exchange conditions will be displayed on the product page or communicated during the return process.

Exchange availability may vary depending on product category, stock availability, size, variant, and other applicable conditions.

17. Promotional Offers and Discounts

If an order was purchased using a promotional offer, coupon, discount, membership benefit, reward, or other promotional pricing, the refund amount will be calculated based on the applicable terms of that offer and applicable law.

Where a promotional offer requires multiple products to qualify for a discount, partial cancellation or return may affect the promotional benefit.

18. Free Gifts

If an order includes a free promotional gift and the order or qualifying product is returned, the free gift may also need to be returned.

Where the promotional gift is not returned when required, the value of the gift may be considered while determining the applicable refund, subject to applicable law.

19. Fraudulent or Abusive Return Requests

Wadhumal.in reserves the right to investigate suspicious, fraudulent, or repeatedly abusive return requests.

This may include cases involving:

Repeated false damage claims;
Returning products that are different from those supplied;
Deliberate damage after delivery;
Misuse of return benefits; or
Other fraudulent activity.

Any action taken in such circumstances will be subject to applicable law.

20. Refund Processing Time

Once a refund is approved and initiated by Wadhumal.in, the actual credit time may depend on the payment gateway, bank, card issuer, or other payment provider.

If you do not receive an approved refund within the expected processing period, please contact our customer support with your order details.

21. Customer Support

For return, replacement, cancellation, or refund assistance, please contact us through the contact details available on our Contact Us page.

Please keep your order number available so that we can assist you more efficiently.

22. Policy Changes

Wadhumal.in may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, payment methods, or applicable laws and regulations.

The updated version will be published on this page with the revised “Last Updated” date.

23. Governing Law

This Return & Refund Policy shall be governed by the applicable laws of India.

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.

Wadhumal.in
Website: Wadhumal.in