Shipping policy

SHIPPING POLICY

Effective Date: [13/09/2026]
Last Updated: [13/09/2026]

Wadhumal (“Wadhumal”, “we”, “us”, or “our”) operates the website https://wadumal.in/ (“Website”) and is committed to providing a convenient and reliable shopping experience.

This Shipping Policy explains how orders placed through wadumal.in are processed, shipped, delivered, tracked, and handled in case of delays or delivery issues.

By placing an order on our Website, you agree to the terms of this Shipping Policy.

1. ORDER PROCESSING

After you place an order, we will process and prepare your order for shipment.

Orders are generally processed after successful confirmation of the order and payment, where applicable.

Order processing time may vary depending on:

• Product availability
• Product type
• Order quantity
• Delivery location
• Payment confirmation
• Business holidays
• Other operational circumstances

The estimated delivery information applicable to your order may be displayed on the Website, product page, checkout page, order confirmation, or shipment communication.

2. SHIPPING AND DELIVERY

We deliver orders to serviceable locations within India.

Delivery availability may depend on the PIN code entered during checkout and the service coverage of our courier or logistics partners.

The estimated delivery date or delivery timeframe provided at checkout or after placing the order is an estimate and may vary due to circumstances beyond our reasonable control.

Possible causes of delay may include:

• Courier or logistics delays
• Weather conditions
• Natural events
• Transportation disruptions
• Government restrictions
• Public holidays
• High order volumes
• Incorrect or incomplete delivery information
• Customer unavailability
• Remote or difficult-to-service locations
• Other circumstances beyond our reasonable control

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed to you before you complete your order.

The applicable shipping charge may depend on factors such as:

• Delivery location
• Order value
• Product type
• Package size or weight
• Shipping service selected
• Promotional offers or free-shipping eligibility

Any applicable shipping charges will be added to the order total before payment.

4. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check the following information before placing your order:

• Full name
• Mobile number
• House/building number
• Street/area
• City
• State
• PIN code
• Any relevant delivery instructions

Wadhumal may not be responsible for delays or failed delivery resulting from an incorrect, incomplete, or outdated delivery address or contact information provided by the customer.

5. ORDER CONFIRMATION

After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout.

The confirmation may include:

• Order number
• Products ordered
• Order value
• Billing information
• Shipping information
• Delivery address
• Payment status

Please contact Wadhumal as soon as possible if any information in your order confirmation appears incorrect.

6. SHIPMENT TRACKING

Where tracking is available, shipment tracking information may be provided through the courier or logistics partner.

Tracking information may be sent through:

• Email
• SMS
• Website or account notifications
• Other available communication methods

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. DELIVERY ATTEMPTS

The courier or delivery partner may make one or more delivery attempts at the address provided by the customer.

Delivery may not be completed if:

• The customer is unavailable
• The delivery address is incorrect or incomplete
• The customer does not respond to the courier
• The delivery location is inaccessible
• The customer refuses to accept the package
• Other circumstances prevent successful delivery

If delivery cannot be completed, the shipment may be returned to Wadhumal or handled according to the courier’s applicable process.

Additional shipping charges may apply if a new shipment is required due to an incorrect address, customer-requested re-delivery, or other circumstances attributable to the customer.

8. DELAYED DELIVERY

We make reasonable efforts to deliver orders within the estimated delivery timeframe communicated to customers.

However, delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

If an order is delayed, customers may contact us using the contact details provided below.

Where applicable, Wadhumal will work with the relevant courier or logistics partner to investigate the delay and provide an appropriate update.

9. DAMAGED PACKAGE

If you receive a package that appears visibly damaged, opened, tampered with, or otherwise compromised, please take photographs of the package and contact Wadhumal as soon as reasonably possible.

Where appropriate, we may request:

• Photographs of the outer package
• Photographs of the shipping label
• Photographs of the product
• Unboxing photographs or video
• Order details
• Other information required to investigate the issue

Any claim will be reviewed according to the applicable return, replacement, refund, and customer support policies.

10. WRONG, MISSING OR INCOMPLETE PRODUCTS

If you receive:

• A wrong product
• A missing product
• An incomplete order
• A product different from what was ordered

please contact us as soon as reasonably possible after delivery.

Please provide your order number and relevant photographs or other information that may help us investigate the issue.

After reviewing the claim, Wadhumal may provide an appropriate resolution in accordance with its applicable return, replacement, refund, and consumer protection obligations.

11. FAILED OR RETURNED DELIVERY

If an order is returned to Wadhumal because the delivery could not be completed, we may contact the customer regarding the next steps.

A shipment may be returned due to reasons including:

• Incorrect address
• Incomplete address
• Customer unavailable
• Customer refusal
• Multiple unsuccessful delivery attempts
• Customer not responding to delivery communications
• Delivery restrictions
• Other courier-related reasons

If re-shipment is requested, additional shipping charges may apply where permitted.

Refunds for returned shipments will be handled according to the applicable Refund and Return Policy.

12. CHANGE OF DELIVERY ADDRESS

Customers should carefully verify the delivery address before completing an order.

If you need to change the delivery address after placing an order, contact Wadhumal as soon as possible.

A change of address may not always be possible after an order has been processed or shipped.

If the shipment has already been handed over to the courier, any address change may be subject to the courier’s policies and service availability.

13. DELIVERY TO REMOTE LOCATIONS

Some remote, rural, restricted, or difficult-to-service locations may have limited courier availability or longer delivery times.

If a delivery location is not serviceable, we may contact the customer regarding the available options.

14. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains multiple products, the products may be shipped together or separately depending on product availability, warehouse operations, packaging requirements, or logistics arrangements.

If products are shipped separately, the customer may receive separate shipment or tracking information.

15. FREE SHIPPING

If Wadhumal offers free shipping on selected products, orders, promotional campaigns, or minimum purchase values, the applicable terms and conditions will be displayed on the Website or checkout page.

Free shipping offers may be subject to specific product, location, order-value, or promotional conditions.

16. SHIPPING PARTNERS

Wadhumal may use third-party courier, logistics, and delivery partners to deliver customer orders.

The selected delivery partner may vary depending on:

• Delivery location
• Product characteristics
• Package size and weight
• Service availability
• Delivery requirements
• Operational considerations

Necessary information may be shared with the relevant delivery partner for the purpose of completing delivery.

17. DELIVERY DURING HOLIDAYS AND SPECIAL PERIODS

Orders placed during public holidays, weekends, promotional campaigns, festive periods, or periods of unusually high order volume may require additional processing or delivery time.

Any applicable estimated delivery timeframe will be communicated through the Website, checkout, order confirmation, or shipment updates.

18. FORCE MAJEURE

Wadhumal will not be responsible for delivery delays caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• Floods
• Fire
• Earthquakes
• Epidemics or pandemics
• War
• Civil unrest
• Government restrictions
• Strikes
• Transportation disruptions
• Courier or logistics network disruptions
• Other events beyond our reasonable control

We will make reasonable efforts to assist customers and provide updates where possible.

19. DELIVERY CONFIRMATION

An order may be considered delivered when the applicable courier or logistics partner records the shipment as delivered to the provided delivery address or according to its delivery confirmation process.

If you believe an order has been incorrectly marked as delivered, please contact Wadhumal as soon as possible so that we can investigate the matter with the relevant delivery partner.

20. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Wadhumal

Website:
https://wadumal.in/

Phone:
+91 8591362919

Email:
contact@wadhumal.in

Business Hours:
Monday to Saturday, 9:00 AM to 6:00 PM

Office Address:
81/J Lehri House,
Mohammedali Road,
Mumbai 400 003,
Maharashtra, India

We aim to respond to email enquiries within 24 hours.

21. RELATED POLICIES

For information about returns, replacements, cancellations, and refunds, please refer to our applicable Return and Refund Policy.

For information about how Wadhumal collects and uses personal information, please refer to our Privacy Policy.

For the terms governing the use of the Website and purchases, please refer to our Terms & Conditions.

22. CHANGES TO THIS SHIPPING POLICY

Wadhumal may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.